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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Christina Moore

June 11, 2025

5  out of  5
rating by Christina Moore
"Kandace Shannon at State Farm is amazing thank you for all your help"
We responded:
"Thank you, Christina, for sharing your positive experience with Kandace Shannon. It's wonderful to hear that she was able to assist you effectively. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Christopher Thomason

June 5, 2025

5  out of  5
rating by Christopher Thomason
"Absolutely amazing customer service! Seriously, the best!!!"
We responded:
"Thank you so much for your kind words and fantastic rating! We're delighted to hear that you had such a positive experience with our customer service. Providing the best support is always our priority, and your feedback truly means a lot to us. If there's anything else we can assist you with, please let us know."
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Nora Campbell

May 31, 2025

5  out of  5
rating by Nora Campbell
"Kandace is wonderful. She very helpful and has always answered all my questions. I always enjoy talking to her."
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Kaedince Cagle

May 31, 2025

5  out of  5
rating by Kaedince Cagle
"Best state farm in the area! They are so patient and friendly! Thank you to Kandace Shannon for being an amazing help!"
We responded:
"Thank you, Kaedince, for sharing your positive experience with us! We're delighted to hear that you found our team patient and friendly. Kandace will be pleased to know she made such a great impact. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Amanda Fricks

May 31, 2025

5  out of  5
rating by Amanda Fricks
"I have had insurance with Bill Burdette at State Farm for over 20 years. He and his staff have always been so helpful and kind! I highly recommend them!"
We responded:
"Thank you, Amanda, for sharing your experience and for being a loyal customer for over 20 years. It's wonderful to hear that you find our team helpful and kind. Your recommendation means a lot to us, and we're grateful for your trust in our services."
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Albert Lang

May 27, 2025

5  out of  5
rating by Albert Lang
"KANDACE MADE APPYING FOR MY INSURANCE SO EASY AND STREAMLINED . THEY ARE ALWAYS VERY ACCOMINDATING. THERE SERVICE IS ALWAYS prompt !"
We responded:
"Thank you, Albert, for sharing your positive experience with us. It's wonderful to hear that Kandace made the insurance application process easy and streamlined for you. We strive to be accommodating and provide prompt service, so your feedback is greatly appreciated. Your satisfaction is our priority, and we're glad to have met your expectations."
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Alesha Hill

May 22, 2025

5  out of  5
rating by Alesha Hill
"I swapped to State Farm and Kandace was very very helpful. With quotes and got me a good deal and very sweet as well thank you.!!"
We responded:
"Thank you so much for sharing your experience, Alesha. It's wonderful to hear that Kandace was able to assist you effectively and provide you with a great deal. Your feedback is greatly appreciated and we're delighted to have you with us at State Farm."
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Rebecca Graveman

May 21, 2025

5  out of  5
rating by Rebecca Graveman
"I had been with another company for years and had recently gotten married so we were combining insurance. Kandace was very helpful during this process. Giving me quotes and answering multiple questions. Thank you Kandace for all of your help!!!"
We responded:
"Thank you, Rebecca, for sharing your experience with us. It's wonderful to hear that Kandace was able to assist you effectively during such an important transition. We're glad she could provide the support and information you needed. Your feedback is greatly appreciated, and we're here to help with any future needs you may have."
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Oscar Flores

May 20, 2025

5  out of  5
rating by Oscar Flores
"Mrs. Shannon Made switching to State Farm so easy. She helped me set up the app and my automatic payments! Highly Recommend!"
We responded:
"Thank you, Oscar, for sharing your experience with us. It's wonderful to hear that Mrs. Shannon made your transition to State Farm smooth and straightforward. We're pleased to know that setting up the app and automatic payments was a positive experience for you. Your recommendation means a lot to us, and we're here to assist you with any future needs."
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Shirl Parker

May 8, 2025

5  out of  5
rating by Shirl Parker
"Office personnel were kind, helpful and knowledgeable — qualities one should rightfully be able to expect. Additionally, I found coverage to be equal or better with rates the same or less — a good customer satisfaction combination. 😊"
We responded:
"Thank you for sharing your positive experience. It's great to hear that our office personnel were able to assist you with kindness and expertise. We're pleased that you found our coverage and rates to meet your expectations. Your satisfaction is important to us, and we appreciate your feedback."
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JR Robinson

May 8, 2025

5  out of  5
rating by JR Robinson
"Great people doing business there all my life"
We responded:
"Thank you for the great feedback and trusting our team with your Insurance needs. "
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Brian Wilkinson

May 1, 2025

5  out of  5
rating by Brian Wilkinson
"Jelena robinson. Was the best agent I have worked with yet in Hartselle Alabama they're not even my insurance company. And she helped me through the entire claim effortlessly."
We responded:
"Thank you for sharing your experience with Jelena. It's wonderful to hear how she was able to assist you so effectively, even though we're not your insurance provider. Your feedback is greatly appreciated, and we're glad Jelena could make the claims process easier for you. If you ever need assistance in the future, we're here to help."
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David Shane Blagburn

April 30, 2025

5  out of  5
rating by David Shane Blagburn
"Amazing customer service. Always kind and courteous!! Love Candice!!!"
We responded:
"Thank you, David, for sharing your experience. It's wonderful to hear that you received amazing customer service and that Candice made such a positive impression. Your feedback is greatly appreciated, and we're glad to have you as part of our community."
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Michael Ballew

April 23, 2025

5  out of  5
rating by Michael Ballew
"Best State Farm office that you will find anywhere! We have been with them for decades and they always go far and beyond. Example, my son, who lives in Los Angeles, CA had his insurance cancelled for no apparent reason by the agent’s office out there. They did not notify us and they do not return our calls. Kandice in Bills office jumped on it for us, got in touch with the office in CA, and had the insurance reinstated within a couple of hours. Bill’s office does not benefit at all from this policy, yet Kandice took care of it for us. We have also worked with Brenda and others in the office and they are always attentive and helpful. They make you feel like you are their most important customer - every time!!"
We responded:
"Thank you for sharing your experience with our office. It's wonderful to hear that Kandice was able to assist with your son's insurance situation so promptly. We strive to provide attentive and helpful service to all our customers, and it's rewarding to know that Brenda and the rest of our team have made you feel valued over the years. Your trust and loyalty mean a lot to us, and we're grateful for the opportunity to serve you and your family."
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William Parsons

April 8, 2025

5  out of  5
rating by William Parsons
"Very knowledgeable staff and very kind people I was very pleased that they were able to to save my family $180 a month on insurance for home and auto I will be recommending them to all my friends.."
We responded:
"Thank you, William, for sharing your positive experience with us. It's wonderful to hear that our team was able to assist you in saving on your home and auto insurance. We truly appreciate your recommendation to your friends and are glad to have been of service to you and your family. Your feedback means a lot to us."
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erin phillips

March 11, 2025

5  out of  5
rating by erin phillips
"Bill Burdette State Farm is wonderful! I had a collision and they scheduled everything via text at my convenience. They are so easy to work with, highly recommended!! Very nice staff, amazing customer service!"
We responded:
"Thank you, Erin, for sharing your experience with us! It's great to hear that our team could assist you conveniently through text and provide the service you needed after your collision. We appreciate your recommendation and are glad to know our staff made the process easy for you. Your feedback is invaluable to us."
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Brittany Allen

March 11, 2025

5  out of  5
rating by Brittany Allen
"Affordable rates and a wonderful staff! Jeleen is the best!"
We responded:
"Thank you, Brittany, for your wonderful review! We're delighted to hear that you found our rates affordable and our staff exceptional. Jeleen will be thrilled to know she made such a positive impression. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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cindy stanley

February 25, 2025

5  out of  5
rating by cindy stanley
"I am extremely pleased with Kandace. I needed a copy of my car insurance card, and she was VERY prompt in sending that to me. I appreciate her kindness and professionalism in doing so. THANK YOU, KANDACE!!!!! You made my day :-)"
We responded:
"Thank you for sharing your positive experience with Kandace. It's wonderful to hear that she was able to assist you promptly and with professionalism. Your feedback is greatly appreciated, and we're glad she could make your day a little brighter."
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scott alexander

February 17, 2025

5  out of  5
rating by scott alexander
"Excellent customer service. Very knowledgeable staff."
We responded:
"Thank you, Scott, for sharing your positive experience with us. We're glad to hear that our team provided you with excellent customer service and that you found our staff to be knowledgeable. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible."
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Joyce Blankenship

December 13, 2024

5  out of  5
rating by Joyce Blankenship
"They did a great job with my car repair"
We responded:
"Thank you so much, Joyce! We're delighted to hear that you're happy with the car repair. Your satisfaction is our top priority, and we appreciate your feedback!"
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Carrie Orr

October 19, 2024

5  out of  5
rating by Carrie Orr
"Very good insurance place , The staff are so friendly and helpful"
We responded:
"Thank you so much for your kind words, Carrie! We're delighted to hear that you found our staff friendly and helpful. It's always our goal to provide excellent service and support."
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Roger Whatley

September 23, 2024

5  out of  5
rating by Roger Whatley
"They were very helpful and making sure all my questions were answered to make sure I had all the best policy. Thank you State Farm. You made my life easier."
We responded:
"Thank you so much for your kind words, Roger! We're delighted to hear that all your questions were answered and that you found the right policy. It's wonderful to know we could make your life easier!"
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John Garner

July 4, 2024

5  out of  5
rating by John Garner
"Great agent with an awesome staff. Been very helpful and responsive!"
We responded:
"Thank you for the kind words, John! We're thrilled to hear that you've had a positive experience with our team. We appreciate your feedback and look forward to continuing to provide excellent service."
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terry coker

June 21, 2024

5  out of  5
rating by terry coker
"Great agent, great staff. Your insurance company is only as good as your agent and their staff."
We responded:
"Thank you for recognizing the hard work of our team! We strive to provide excellent service to all our clients."
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Christopher Aldridge

June 21, 2024

5  out of  5
rating by Christopher Aldridge
"Always fast & friendly service. Brenda Coker is my go to for all things insurance. She & the others are very knowledgeable, & always makes sure I'm informed & happy w/my policies. Good folks at Bill Burdette State Farm."
We responded:
"Thank you for sharing your positive experience with Brenda and our team! We're thrilled to hear that you find our service fast, friendly, and knowledgeable. We appreciate your kind words and look forward to continuing to meet your insurance needs."