Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Ronda Bell

September 26, 2023

5  out of  5 rating by Ronda Bell
"Kandance helped us with my mom's insurance claim. The Cullman office was never there. I recommend them. They are the best. Always in the office"

Susan Marsh

August 24, 2023

5  out of  5 rating by Susan Marsh
"The staff here are very polite and go out of their way to help the customers out. They saved us over a hundred dollars a month on our auto insurance, plus we ended up with a better coverage and more when switching with them. I would suggest anyone who is looking for insurance to come here."

Deborah Thompson

August 18, 2023

5  out of  5 rating by Deborah Thompson
"Jeleen Robinson and the entire staff are AWESOME! I've had a couple of difficult situations to handle and they have really helped me in so many ways. They have great attitudes and you can tell they truly care and want to help solve problems for their clients. Highly recommend this office!"

David Brockway

July 28, 2023

5  out of  5 rating by David Brockway
"they are great, I moved away from Hartselle 25 years ago but I keep them as my agents because I know if I have a problem all I have to do is pick up the phone and they will solve it."

Ron Brown

July 28, 2023

5  out of  5 rating by Ron Brown
"My windshield was cracked recently on a trip to visit family. Bill Burdette’s office staff were very friendly and efficient in handling the claim. Whitney got all the information to the glass company, an appointment was made, and I now have a brand new windshield. I’ve been a customer for many years and have always appreciated their customer service."

Carolyn Beasley

July 28, 2023

5  out of  5 rating by Carolyn Beasley
"The office staff is so wonderful to help anytime!"

Krystal Burgess

July 25, 2023

5  out of  5 rating by Krystal Burgess
"State Farm is the best insurance provider, with the best staff! They have saved us money and went above and beyond for us for many years."

Rhonda Smith

June 17, 2023

5  out of  5 rating by Rhonda Smith
"Best State Farm branch we have had yet. Very helpful through the storms we had earlier this year."

R & G Smith

June 17, 2023

5  out of  5 rating by R & G Smith
"Super helpful staff and always kind! Thank you so much for your help!"

lala wiggins

June 8, 2023

5  out of  5 rating by lala wiggins
"Been with them for 7yrs. Anything you need help with they will assist you to the very end. Ms. Whitney has helped us so much these last couple weeks when we had to file a claim. And she still will text just to check in on us to see how things are going w/ our process. Very happy with my first experience filing a claim and the whole process. She explained everything to me and made sure I understood every step."

Erin Kehoe

May 25, 2023

5  out of  5 rating by Erin Kehoe
"We have been with State Farm for a while, and this is by far the most attentive office we have ever dealt with. They have the friendly staff and always go above and beyond for all of our requests!! I highly recommend them!!!!!"

Thomas Dickerson

May 15, 2023

5  out of  5 rating by Thomas Dickerson
"Friendly reliable services that have met my needs for over 15 years!"

Todd Pigg

May 12, 2023

5  out of  5 rating by Todd Pigg
"The people that work there are always nice and pleasant Whitney especially. If they were a fast food restaurant they would be Chick-fil-A."

Ryan Reynolds

May 8, 2023

5  out of  5 rating by Ryan Reynolds
"Bill is the best insurance provider in the state with the best staff thanks for easing life’s worries"

Vonda Burrow

May 6, 2023

5  out of  5 rating by Vonda Burrow
"I called to add a new vehicle to my policy, and Kandace in Bill Burdette’s Was so friendly, courteous, and helpful. Always such a pleasure to work with."

Samantha Barber

April 21, 2023

5  out of  5 rating by Samantha Barber
"Kandace was very helpful and patient! Helped us save a lot on our insurance! So glad we changed over to them!"

Chelsey George

April 20, 2023

5  out of  5 rating by Chelsey George
"The business I work for uses State Farm and I must say that Bill Burdette has a great team. Kandace is so knowledgeable and always on top of her game. She is helpful and quick to respond. I've worked with some of the other staff as well and have had good experiences with them too. I would highly recommend this agency for anyone looking to go with State Farm insurance!"

justin ashley

March 25, 2023

5  out of  5 rating by justin ashley
"i dont think anyone could talk me into switching. their staff is amazing and by far the cheapest insurance ive found with drive safe and save"

Rhonda Sledge

March 24, 2023

5  out of  5 rating by Rhonda Sledge
"Was very pleased with the helpful, friendly people, and especially with the prompt response. Would highly recommend!"

Regina Ramey

March 23, 2023

5  out of  5 rating by Regina Ramey
"The best place to have for auto and homeowners insurance. We are so thankful for all they've done to help us get everything done very quickly."

Todd Cline

March 11, 2023

5  out of  5 rating by Todd Cline
"They have saved me several hundred dollars a month after leaving Alfa for auto and home. Great service and better people! Bill, Brenda, and Whitney have definitely made switching to them well worth it and very easy. Just had my first Windshield claim, it only took one phone call and everything was taken care of! Thanks y’all!!"

Tricia Helton

March 3, 2023

5  out of  5 rating by Tricia Helton
"I've had the privilege of being with this company for about a year. Today I had to switch to a different car on my policy. Miss Brenda was extremely helpful! She not only helped switch the service because I couldn't figure out how to do it online, she then faxed over all of the information to the business and helped me work out a discount so I didn't have to make such a large down payment on the new car being added. The employees at this company are amazing! I'm bad about forgetting when my bill is due and they will text and remind me so that I'm not late and they're so understanding if I am late. They never judge me they're always so kind and friendly. I would recommend this company to anyone! I was surprised by the prices at this company! Compared to all of the generic insurances I've had in the past this one is by far the least expensive. I definitely recommend State farm insurance bonus points if you go to this company they'll definitely take care of you just like family."

Wesley Smith

February 24, 2023

5  out of  5 rating by Wesley Smith
"Been with them for over 15yrs and always had great service. Even during our claims and accidents, jeleen has always taken care of my family. They also served my grandparents for years. Nothing but great things to say 👍"

Christy Widner

February 21, 2023

5  out of  5 rating by Christy Widner
"The customer service at State Farm Bill Burdette office are so nice and professional! Kandace and Whitney are usually the 2 I talk too and they’re great! They always send me text reminders for my next bill due date. Thats very helpful to me! I would recommend this office too anyone!"

Kim Blackwood

February 15, 2023

5  out of  5 rating by Kim Blackwood
"The people that work at this State Farm is absolutely amazing. They go above and beyond for their customers. They have always help with anything we needed and just recently when my dad passed away I received a card in the mail from them saying how very sorry they were for my loss, that meant something!!!! If you just want insurance go anywhere but if you want people who care about your well-being come to State Farm in hartselle!!!"