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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Debra Berry

April 13, 2026

5  out of  5
rating by Debra Berry
"Good people, good Christian folks to work with."
We responded:
"Thank you, Debra, for your kind words and perfect rating. We're delighted to hear that you had a positive experience with our team. Your feedback is greatly appreciated and encourages us to continue providing the best service possible. If there's anything else we can assist you with, please feel free to reach out."
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Virginia Duncan

April 7, 2026

5  out of  5
rating by Virginia Duncan
"Sheila was so courteous and helpful. Highly recommend"
We responded:
"Thank you, Virginia, for sharing your positive experience with Sheila. It's wonderful to hear that she was courteous and helpful during your interaction. Your recommendation means a lot to us, and we're grateful for your support. If there's anything else we can assist you with, please let us know."
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Pennie Garner

April 1, 2026

5  out of  5
rating by Pennie Garner
"Thank you Bill for all you have done for me. You have been a true friend and I will never forget you, Bill you are the "BEST" now it's time to give all those hard working Ladies a Raise in pay. Love you always Bill Pennie Turney-Garner Renting from you was the Best 19 years!!!"
We responded:
"Thank you so much, Pennie, for your heartfelt words and for being a valued part of our community for 19 years. It's wonderful to hear that your experience has been so positive. Your kind words about our team are greatly appreciated, and we are grateful for your continued trust and support. "
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Sheila Wilhite

March 27, 2026

5  out of  5
rating by Sheila Wilhite
"Great staff! Always willing to go the extra the mile"
We responded:
"Thank you, Sheila, for your wonderful feedback! It's fantastic to hear that our team has made a positive impression and is always ready to go the extra mile for you. Your satisfaction is our top priority, and we're delighted to know that you're happy with our service."
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Fip

March 24, 2026

5  out of  5
rating by Fip
"Always looking out for you and checking on you if anything happens. Definitely the friendliest and most in tune with their customers compared to any other insurance company ive tried. Plus they are always keeping everything affordable and make me feel good about working with them with my insurance needs/questions."
We responded:
"Thank you for sharing your experience. It's wonderful to hear that you feel well-supported and valued. Ensuring affordability and being attentive to your needs are top priorities for us. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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James Gay

March 21, 2026

5  out of  5
rating by James Gay
"I’ve been with Bill for about 2 years now. Always friendly staff. The rates are great! And very responsive if you have a question or issue. Highly recommend!"
We responded:
"Thank you, James, for sharing your experience with us. It's wonderful to hear that you've found our team friendly and our rates satisfactory. We're glad to be responsive to your needs and appreciate your recommendation. Your feedback means a lot to us!"
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Charles Key

March 19, 2026

5  out of  5
rating by Charles Key
"Great people and great prices"
We responded:
"Thank you, Charles, for sharing your positive experience with us. It's wonderful to hear that you found our team and prices to be great. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Johnny Nelson

March 19, 2026

5  out of  5
rating by Johnny Nelson
"I love Bill Burdette State Farm. Kandace takes good care of me!"
We responded:
"Thank you, Johnny, for sharing your positive experience with us! It's wonderful to hear that Kandace has been taking good care of you. We truly appreciate your feedback and your trust in our agency."
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Kasey Parsons

March 17, 2026

5  out of  5
rating by Kasey Parsons
"My family and I moved to Hartselle, AL from TN which meant we had to change insurance companies and we all know that nightmare. During our search we came across the sweetest agent; Kandace at Mr. Burdett’s State Farm Insurance and when I tell you she went above and beyond and continues to do so I am not exaggerating ! Mr. Burdette and his team are always willing to help with a smile during any situation and I can say that honestly because we’ve had a few since moving."
We responded:
"Thank you so much for sharing your experience. It's wonderful to hear that Kandace and the team have made your transition to Hartselle a smooth one. We strive to provide exceptional service and support, and it's great to know that we've been able to assist your family during your move. Your feedback is truly appreciated, and we're here to help with any future needs you may have."
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jayce Johnson

March 13, 2026

5  out of  5
rating by jayce Johnson
"Could not have asked for better service and friendlier agents. Shiela was amazing to work with and I was able to save well over 150 dollars per month by switching my home and auto with her. Thank you!!!!"
We responded:
"Thank you for sharing your experience, Jayce. It's wonderful to hear that Shiela provided you with exceptional service and helped you save significantly on your home and auto insurance. Your feedback is greatly appreciated, and we're delighted to have you as a valued customer."
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Paul

March 11, 2026

5  out of  5
rating by Paul
"Very good insurance company! Very helpful and they answer all your questions 🙂"
We responded:
"Thank you, Paul, for sharing your positive experience! It's great to hear that our team was able to assist you effectively and answer all your questions. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Sheree Wright

March 5, 2026

5  out of  5
rating by Sheree Wright
"Kandace was amazing! She saved my husband and I over $200 on our auto insurance and we get more coverage than our previous insurance company. My WOW factor goes beyond the 5 star rating!!!"
We responded:
"Thank you so much, Sheree, for sharing your experience with us. It's wonderful to hear that Kandace was able to help you and your husband save money while also providing better coverage. Your kind words and WOW factor rating mean a lot to us. We're delighted to have you as part of our State Farm family and look forward to continuing to serve your insurance needs."
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Big Will

February 4, 2026

5  out of  5
rating by Big Will
"Thank y'all y'all have saved me a lot of money I really appreciate y'all Sheila was great!"
We responded:
"Thank you for sharing your experience with us. We're delighted to hear that Sheila was able to assist you and help save you money. Your feedback is greatly appreciated, and we're here to continue providing the support you need."
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Rachael Benton

January 27, 2026

5  out of  5
rating by Rachael Benton
"Sheila is quick to help! My kids are leaving the nest and one of my boys needed an agent in Avon, Indiana. Sheila connected us right away! Thanks for making this time of change for our family a little easier!"
We responded:
"Thank you, Rachael, for sharing your experience! It's wonderful to hear that Sheila was able to assist you and your family during this transition. We're glad to have made things a bit easier for you. If there's anything else you need, feel free to reach out."
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Janet Lawrimore

January 17, 2026

5  out of  5
rating by Janet Lawrimore
"State Farm in Hartselle AL is the best place to get your insurance! They are very kind and very helpful. They gave me MORE coverage and they saved me $130!!!!! a month.Hey!! And for new customers, they give you a delicious pie!!🥰"
We responded:
"Thank you, Janet, for sharing your wonderful experience with us! It's fantastic to hear that our team in Hartselle was able to provide you with more coverage while also saving you money. We're delighted that you enjoyed the pie as well. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Cassandra Palomino

January 16, 2026

5  out of  5
rating by Cassandra Palomino
"Jeleen is amazing! I recently switched from Allstate to State Farm, and she made the entire process so easy. She explained everything clearly, answered all my questions, and her communication was excellent from start to finish. I’m now paying less for much better coverage. Highly recommend working with her!"
We responded:
"Thank you so much for sharing your experience with us. It's wonderful to hear that Jeleen was able to make your transition to State Farm smooth and straightforward. We're delighted that you're satisfied with the coverage and service. Your recommendation means a lot to us, and we're grateful to have you as part of our State Farm family. If you ever have more questions or need assistance, feel free to reach out."
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Mandi Steelman

January 15, 2026

5  out of  5
rating by Mandi Steelman
"Jeleen was super helpful over the phone ensuring I get the correct policy for myself an my home. Smooth process"
We responded:
"Thank you for sharing your experience, Mandi. It's great to hear that Jeleen was able to assist you effectively over the phone and ensure you got the right policy. We're glad the process went smoothly for you. Your feedback is much appreciated."
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Bobby Adams

January 12, 2026

5  out of  5
rating by Bobby Adams
"Kandace is very helpful!"
We responded:
"Thank you for sharing your feedback about your experience with Kandace. It's wonderful to hear that she was able to assist you effectively. Your satisfaction is important to us, and we appreciate you taking the time to leave a review."
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Kerry Montgomery

December 16, 2025

5  out of  5
rating by Kerry Montgomery
"Great smile,personality,very knowledgeable,glad she is my agent"
We responded:
"Thank you, Kerry, for sharing your positive experience. It's wonderful to hear that you appreciate the smile, personality, and knowledge of your agent. We're glad to have you with us and are committed to providing you with the best service possible."
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Christopher Richards

December 10, 2025

5  out of  5
rating by Christopher Richards
"Almost 5 years ago Jeleen made the transition of my home and property insurance needs from South Florida to North Alabama seamless. Her advice and exceptional customer service is always appreciated beyond words. 5⭐ thank you! 🙂"
We responded:
"Thank you for sharing your experience, Christopher. It's wonderful to hear that Jeleen was able to make your transition smooth and provide exceptional service. Your kind words and 5-star rating mean a lot to us. We're here to continue supporting your insurance needs in any way we can."
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mearseric

December 10, 2025

5  out of  5
rating by mearseric
"Always prompt and answer any questions you may have. Candice is awesome"
We responded:
"Thank you for sharing your positive experience. It's great to hear that our team, especially Candice, has been able to assist you effectively. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Atona

December 2, 2025

5  out of  5
rating by Atona
"In my 60yrs I have always dreaded having to call about insurance.But I must give props to Kandace Shannon for changing my dread into an enjoyable experience. That's right I said enjoyable cause she was simple and truthful just giving me what I asked for telling me a few other things she could do for me if I chose and left it up to me to decide not trying to upsale me in every other sentence. Alot of companies could learn from this cause if what you have to offer is worth it.You don't need to drill your customers into the ground trying to get them to spend more money and I really appreciated that and thats what keeps customers. She gives a whole new meaning to the term customer service and any company would be better with someone like her on their team. Plus she saved me $45 a month, which is like $540 something a year, just like the commercials say. Thank you, Kandace Shannon I appreciate you. You will be my insurance agent for as long as I need one."
We responded:
"Thank you so much for sharing your experience with us. It's wonderful to hear that Kandace Shannon was able to make your interaction with us enjoyable and straightforward. We truly value your feedback and are pleased to know that Kandace's approach resonated with you. It's important to us that our customers feel informed and comfortable with their decisions, without any pressure. We're also glad to hear about the savings you achieved. Your kind words about Kandace and your commitment to staying with us mean a lot. We look forward to continuing to serve your insurance needs."
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john de chiaro

December 2, 2025

5  out of  5
rating by john de chiaro
"Brenda was marvelous. No one in her position would ever take the time effort and have the patience she showed me in my most tremendous hour of need. Her calm and positive demeanor helped to soothe my nerves and relieve my anxiety in this very difficult and stressful situation. I highly recommend Bill Burnett and his entire team professional especially Brenda for her care, concern and effort which went over and above what any client would receive in any other agency. Sincerely,,John De Chiaro"
We responded:
"Thank you so much for sharing your experience with us. It's wonderful to hear how Brenda was able to support you during such a challenging time. Her dedication to providing exceptional service is truly appreciated, and your kind words will certainly be shared with her and the rest of the team. We're grateful for your recommendation and are here to assist you whenever you need us."
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Susan Blair

November 25, 2025

5  out of  5
rating by Susan Blair
"Shelia was very helpful with my mobile home quote. She was very pleasant and easy to work with!"
We responded:
"Thank you, Susan, for sharing your experience. It's wonderful to hear that Shelia was helpful and made the process pleasant for you. Your feedback is greatly appreciated, and we're glad to have met your expectations."
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Patricia Dorsey

November 24, 2025

5  out of  5
rating by Patricia Dorsey
"I recently moved back to Alabama. There are so many things one has to do when moving to a different state. When I called Bill Burdettes office I thought it would be a long phone call of rates and options and things to think about before deciding what is best for me. And then worrying later about whether I made the right choices. My mind was set at ease after speaking with both Sheila and Brenda. They shared both knowledge and professionalism while helping me to understand what would be the best insurance policy for my vehicle. They got me insured full coverage and at a Great price! So glad I chose to call Bill Burdettes office. The reps are kind and friendly and very helpful. Answered all my questions and put my mind at ease. Thanks to Sheila and Brenda for making this a comfortable process."
We responded:
"Thank you, Patricia, for sharing your experience. It's wonderful to hear that Sheila and Brenda were able to assist you so effectively during your move back to Alabama. We're pleased that they could provide the knowledge and professionalism you needed to make informed decisions about your vehicle insurance. It's great to know that you felt at ease and found the process comfortable. Your feedback is greatly appreciated, and we're glad to have you as part of our community."